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Explanations

When you purchase your tickets, we ask you to provide definitive information about the entrance (type, date and time of entry), and about each visitor (full name, nationality, document number, etc.). Although this information must be definitive, there are times when it can be changed; for example, changing the date of entry, a misspelled name, a document number due to theft or loss of the document, etc.

Changes may or may not be possible depending on the status of the ticket.

Tickets not yet issued

For tickets not yet issued, any change is possible.

For a change of type of entrance of a lower price (for example change an entrance Wayna Picchu to an entrance Machu Picchu only), we refund the difference, without charge.

For a change of type of entrance of a higher price (for example to change an entrance Machu Picchu only to an entrance Wayna Picchu), you will be asked to pay the difference, by credit card, without any additional cost.

For a change of type of entrance of an equal price, the change is free and unlimited.

For any other change of the entrance or the visitor's information, the change is free and unlimited.

Tickets being issued or already issued

Tickets are in the process of being issued when our agency has already booked the tickets but not yet issued them. Tickets already issued are when we have sent them to you and they are available. For these tickets, some information may be changed, some may not. For legal reasons, it is totally impossible to change the ticket information or the name of a visitor. Due to numerous frauds and a real black market of entrance tickets, the Peruvian government has defined strict rules concerning changes (see the article below).

No entrance information (type, date or time) can be changed.

The visitor's name or surname cannot be changed.

Other visitor information: gender, age, nationality, type of document or document number, can be changed, but only once per ticket and per visitor. Our agency will take care of the official procedure with the authorities free of charge, make the change and issue the new corrected ticket. As this is a manual process, we ask you to notify us at least 48 hours before your visit.

Extract of the Ministerial Resolution

[...] artículo 15 segundo párrafo de la Resolución Ministerial 2016-2018-MC que aprueba el Reglamento de Uso Sostenible y Visita Turística para la Conservación de la llaqta o ciudad inka de Machupicchu, dispone que el boleto de ingreso a la llaqta es válido solo para la fecha que fue adquirido, no estando permitido el cambio de fecha ni del nombre del titular del boleto de ingreso, permitiéndose solo el cambio de nro. del pasaporte excepcionalmente. [...]

Source: https://www.machupicchu.gob.pe/terminos-y-condiciones/

Possible changes

Information of the entrance

Ticket not yet issued

Ticket being issued or already issued

Type (Machu only, Wayna Picchu, ...)

Date

Time

Information of the visitor	Ticket not yet issued	Ticket being issued or already issued
Last name and/or first name
Sex		1 time
Age		1 time
Nationality		1 time
Type of document (passport, ...)		1 time
Document number		1 time

Information of the visitor

Ticket not yet issued

Ticket being issued or already issued

Last name and/or first name

Sex

1 time

Age

1 time

Nationality

1 time

Type of document (passport, ...)

1 time

Document number

1 time

Please note that some non-sensitive information such as gender or age do not need to be changed in case of error. Under no circumstances will access to Machu Picchu be denied if, for example, the age or gender does not correspond to that indicated on the ticket.

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Explanations

Tickets not yet issued

Tickets being issued or already issued

Extract of the Ministerial Resolution

Possible changes